Deliveries, Refunds & Returns

Last updated: 16 October 2026

At Harris Gauges Ltd, we aim to get your order to you safely and to keep our delivery and return conditions fair and transparent.

1. Delivery

Where we deliver

We currently deliver to addresses in the United Kingdom only. For delivery to Ireland, Europe or anywhere else, please contact us for a quote before ordering.

Delivery charges

Order value (excluding VAT)	Delivery charge
Under £250	£25 + VAT
£250 and over	Free

VAT is added to the delivery charge at the standard rate and shown at checkout.

How long delivery takes

• Most goods are ordered from our suppliers when you place your order, so delivery times depend on the product and the supplier's stock. If an item is going to take longer than expected, we'll let you know.
• If you order calibration with your goods, they are calibrated in our laboratory before dispatch, so delivery will take longer than for the goods on their own. Calibration typically adds 7–10 working days.
• All orders are sent by tracked, signed-for courier.

Your delivery details

• Please check your delivery address, postcode and phone number before placing your order. Our courier uses these details and may call if they can't find you.
• Orders can't be changed once they have been dispatched.
• Please check your goods when they arrive and tell us about any damage or missing items as soon as possible.

Orders outside the UK

We're happy to quote for delivery to Ireland, Europe and other countries. Please get in touch with what you need and where it's going. Goods sent outside the UK may be subject to import VAT, duty or customs charges in the destination country. These are payable by the recipient and are not included in our prices or quoted delivery charges.

2. Returns

• Returns are accepted only with prior approval. Please contact us before sending any goods back.
• Goods must be returned within 10 days of purchase.
• Items must be in their original condition and packaging.

3. Incorrect orders

Goods must be undamaged and suitable for resale. A handling charge may apply:

Condition	Handling charge
Unopened	Up to 35%
Opened (subject to inspection)	Up to 75%

4. Non-returnable items

• Used, damaged or engraved products.
• Special-order or customised items.

5. Faulty goods

• Faulty items must be reported within a reasonable time.
• We will repair, replace or refund at our discretion, in accordance with UK law.

6. Repairs & calibration

Assessment charges may apply (up to £50). Calibration turnaround options:

Service	Price
Standard (2–4 weeks)	Standard pricing
5-day	List price +50%
48-hour	List price +100%

7. Refunds

• Approved refunds will be made to the original payment method.
• Processing times may vary depending on the payment provider.

8. Consumer customers: your right to cancel

• You can cancel your order for any reason within 14 days of the day you receive the goods. Tell us by email at sales@harrisgauges.co.uk or by phone on 024 7632 6362.
• You then have a further 14 days to return the goods to us. Unless the goods are faulty or not as described, you are responsible for the cost of returning them.
• We will refund the price of the goods and the standard delivery charge within 14 days of receiving them back, to your original payment method. No handling or restocking charge applies.
• We may reduce the refund if the goods have been handled or used beyond what is needed to inspect them, as you would in a shop.

The right to cancel does not apply to goods made or calibrated to your specification, such as custom gauges, or to calibration or repair services that you asked us to complete within the 14-day period.

If goods are faulty or not as described, you have rights under the Consumer Rights Act 2015, including the right to reject them for a full refund within 30 days of delivery.

9. Contact us

To arrange a return or ask about this policy, contact us at sales@harrisgauges.co.uk or on 024 7632 6362.

This policy does not affect your statutory rights.